These terms and conditions ("Terms") form a legal agreement between each individual ("Member" or "you") who uses the bdkq platform (https://bdkq.cam) and bdkq ("we", "us"). Please read these Terms carefully. By registering on or continuing to use the platform, you confirm that you agree to all of these Terms.
1. Definitions and Interpretation
The following terms used in these Terms carry specific meanings:
- "Platform" — bdkq's website, mobile version and any associated services.
- "Member" — any individual who holds a registered account on bdkq.
- "Account" — a personal gaming account opened on the platform in the member's name.
- "Real Money" — actual funds transacted in Bangladeshi Taka (BDT / ৳).
- "Bonus" — promotional offers, free bets or cashback provided subject to specific conditions.
- "Wagering Requirement" — the number of times bonus funds must be wagered before a withdrawal can be made.
- "KYC" — Know Your Customer process, meaning identity verification.
2. Eligibility and Age Requirement
You are not eligible to use bdkq if any of the following applies:
- You are under 21 years of age.
- You reside in an area where online gaming is legally prohibited.
- You are already registered on bdkq's self-exclusion list.
- Your previous account was closed due to a breach of the rules.
By opening an account you confirm that you meet all of the conditions above. bdkq may request proof-of-age documents at any time and has the right to restrict an account until verification is complete.
3. Account Registration and Verification
3.1 Single Account Policy
Each member may open only one account. Creating more than one account for the same person is strictly prohibited. If multiple accounts are detected from the same device, IP address or payment method, they will be closed immediately and any accumulated funds may be forfeited.
3.2 Accuracy of Information
All details provided at registration — name, date of birth, mobile number, email — must be true and accurate. Providing false information will result in account closure and deposited funds may not be returned.
3.3 Identity Verification (KYC)
Before a withdrawal or when a security check is required, bdkq may request the following documents:
- A copy of your National Identity Card (NID) or passport.
- Proof of ownership of the mobile banking account.
- A recent utility bill or bank statement.
Failure to cooperate with the KYC process will result in account activity being restricted.
3.4 Account Security
You are solely responsible for keeping your login details secure. Do not share your password with any third party. If you suspect unauthorised access to your account, contact us immediately via live chat.
4. Deposit and Withdrawal Policy
4.1 Accepted Payment Methods
bdkq currently supports transactions through the following methods:
- bKash
- Nagad
- Rocket
4.2 Deposit Limits
The minimum deposit amount is ৳100 (applicable to all methods). The maximum deposit limit depends on account tier and verification status and may change.
4.3 Withdrawal Limits and Timeframes
The minimum withdrawal amount is ৳1,000. Withdrawal requests are generally processed within 30 minutes to 3 hours. However, processing time may be longer if KYC verification is pending or if unusual transaction activity is suspected.
4.4 Ownership
Deposits and withdrawals must be made from a mobile banking account registered in your own name. Use of third-party accounts is strictly prohibited. A breach of this rule may result in account closure and funds being withheld.
5. Bonus and Promotion Terms
5.1 Welcome Bonus
New members will receive a 150% bonus on their first deposit, up to a maximum of ৳8,000. The wagering requirement for this bonus is 10x (meaning you must wager ten times the bonus amount).
5.2 General Bonus Terms
- If the wagering requirement is not completed within the specified time after claiming a bonus, the bonus will be cancelled.
- Multiple bonuses cannot be combined at the same time unless the offer clearly states otherwise.
- bdkq reserves the right to modify or cancel any bonus offer.
- Bonus funds cannot be withdrawn directly — the wagering requirement must be met first.
- If deposited funds are withdrawn before the bonus terms are fulfilled, the bonus balance will be forfeited.
5.3 VIP and Cashback Program
Regular players can advance through four tiers in the bdkq VIP program:
- Bronze — weekly cashback up to 0.2%
- Silver — weekly cashback up to 0.4%
- Gold — weekly cashback up to 0.6%
- Platinum — weekly cashback up to 0.8%
Higher tiers can be reached through regular and active participation. Contact us via live chat for details about the benefits at each tier.
6. Gaming Rules
6.1 Finality of Results
The outcome of each game is determined by the system of the applicable game provider (such as PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming, Ezugi). If a game result is disputed due to a technical error, bdkq will make a decision based on the game provider's server logs.
6.2 Technical Errors
bdkq is not responsible for any wager lost due to internet disconnection, device issues or a game failing to load. Winnings displayed incorrectly due to a technical error on the game platform will not be paid out.
6.3 Maximum Win Limit
bdkq may set a maximum limit on winnings from any single bet or bonus round. For any questions about this limit, please contact us via live chat.
6.4 Sports Betting
For sports betting, bdkq's specific rules apply when an event is cancelled, postponed or rescheduled. If a match is postponed, the bet may be voided, or the result will be settled if the match concludes within the specified timeframe.
7. Prohibited Activities
The following activities are strictly prohibited:
- Fraud, deception or any form of illegal activity.
- Using multiple accounts to claim bonus benefits ("bonus hunting" or "arbitrage").
- Applying systematic betting strategies for the purpose of bonus abuse.
- Any form of hacking, cracking or unauthorised modification of game software.
- Using third-party payment methods or accounts.
- Money laundering or transactions involving illegal funds.
- Any form of fraud or deception against other members.
- Threatening, harassing or abusive behaviour toward bdkq staff.
- Using automated bots or scripts to operate games.
8. Account Suspension and Closure
8.1 bdkq's Authority
bdkq reserves the right to temporarily suspend or permanently close any account for any reason, in particular for breach of the rules, without prior warning.
8.2 Voluntary Account Closure
Any member who wishes to close their account voluntarily may submit a request via live chat. The available real balance can be withdrawn before the account is closed, but any pending bonus will be cancelled.
8.3 Inactive Accounts
An account will be marked as inactive if there has been no login or transaction for 12 consecutive months. A monthly maintenance fee may apply to inactive accounts. Contact us via live chat to reactivate.
9. Privacy and Data Protection
bdkq uses SSL encryption and modern cybersecurity practices to protect members' personal information. We never sell your information to third parties. Full details on data collection, use and protection can be found in our Privacy Policy.
Information is shared with third parties only in the following cases:
- To meet legal requirements or at the request of a government authority.
- With approved payment providers for payment processing.
- With security partners for fraud prevention.
10. Responsible Gaming
bdkq believes that gaming is a form of entertainment — not a source of income. We encourage members to enjoy games in a safe and controlled environment.
Members may use the following features:
- Set deposit limits: Fix a daily, weekly or monthly upper limit on deposits.
- Loss limit: Automatically pause your account if you lose more than a specified amount.
- Time Limit: Set a time for your daily gaming session.
- Self-Exclusion: Exclude yourself from the platform for a set period or permanently.
Visit our Responsible Gaming page to learn more about responsible gaming.
11. Limitation of Liability
bdkq bears no liability in the following cases:
- Interruption to games or transactions due to internet connection issues, power outages, or device failure.
- Errors or outages on third-party game provider platforms.
- Loss resulting from unauthorized third-party access to your account (if you have neglected password security).
- Your personal expectations regarding game outcomes not being met.
- Any event beyond bdkq's control (act of God, war, natural disaster).
In no circumstances shall bdkq's total liability exceed the real balance held in your account at the time of the relevant event.
12. Changes to Terms
bdkq reserves the right to change, amend, or update these terms at any time. Members will be notified via their account or registered email in the case of significant changes.
Continued use of the platform after changes have been made will be taken as your acceptance of the revised terms. The "Last Updated" date at the top of this page is always kept current.
12.1 Severability
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
12.2 Entire Agreement
These terms, together with the Privacy Policy and Responsible Gaming Policy, constitute the entire agreement between bdkq and the member. Any prior oral or written agreements are superseded by these terms.
13. Contact & Complaints
If you have any questions or complaints regarding these terms, please contact us:
- Live Chat: Direct support in Bengali, 24/7 — via the live chat button on the website.
- Email: [email protected]
After receiving a complaint, we will endeavour to respond as quickly as possible. For complex matters, our team will investigate and inform you of the decision.
Before playing games at bdkq, also visit our FAQ page — you will find answers to common questions there.