bdkq Privacy Policy

1 Introduction

bdkq ("we", "our", or "platform") is an online gaming platform operated for players in Bangladesh. We take the privacy of our users' personal information very seriously. This Privacy Policy ("Policy") will inform you of the purposes for which bdkq collects your personal information, the methods used to collect it, how it is stored and processed, and the circumstances under which it may be shared with third parties.

By using the bdkq website or registering an account, you will be considered to have given your consent to the terms of this Privacy Policy. If you disagree with any part of this Policy, please refrain from using our platform and contact us.

This Policy works as a supplement to bdkq's Terms and Conditions and Responsible Gaming policy. In the event of any conflict, this Privacy Policy will apply.

2 Information We Collect

bdkq may collect information about you in various ways. These are described in detail below:

2.1 Information Collected Directly from You

• Full name and date of birth (for age verification).
• Email address, mobile number, and residential address.
• National ID or passport details (where required for identity verification).
• Payment-related information — such as bKash, Nagad, or Rocket account numbers.
• Your chosen password for security purposes (stored in encrypted form).
• The content of messages or complaints you send to customer support.

2.2 Automatically Collected Information

• IP address and device identification information.
• Browser type, operating system, and device model.
• Time spent on the platform, pages visited, and click patterns.
• Geolocation information (at a general regional level).
• Information obtained from cookies and similar tracking technologies.
• Login time, logout time, and session-related information.

2.3 Transaction-Related Information

• Deposit and withdrawal amounts and dates.
• Details of the payment method used.
• Gaming history and betting activity logs.
• Records of bonus receipt and use.

3 How We Use Information

bdkq uses collected information only for lawful and legitimate purposes. The main reasons for using information are as follows:

3.1 Account Management and Service Delivery

We use your personal information to create, manage, and verify your bdkq account. This information is essential for processing payments correctly, distributing bonuses, and maintaining transaction records.

3.2 Security and Fraud Prevention

We use information to ensure account security, detect unauthorized access, and prevent fraudulent activity. Monitoring unusual gaming behavior as part of our responsible gaming policy is also included in this.

3.3 Customer Service Improvement

Information is used to resolve your issues through our 24/7 Bengali live chat service, respond to your complaints, and improve service quality.

3.4 Legal Compliance

We may use your information to comply with applicable laws, regulations, or directives from regulatory authorities — including requirements related to anti-money laundering and customer identity verification (KYC).

3.5 Personalized Experience

Based on your gaming preferences and history, bdkq may inform you about more relevant games, offers, and bonuses. The option to opt out of such communications is always available.

4 Data Storage and Security

bdkq takes industry-standard technical and organizational measures to protect your personal information.

4.1 Technical Security Measures

• SSL (Secure Sockets Layer) encryption is used for all data transmissions.
• Passwords are encrypted and stored using strong hashing algorithms.
• Server and database access is strictly controlled and regularly monitored.
• Regular security audits and vulnerability assessments are conducted.

4.2 Data Retention Period

We retain your information for as long as your account is active and for as long as necessary to meet applicable legal requirements after the account is closed. Financial transaction records are generally kept for the period specified under the relevant regulations in Bangladesh.

4.3 Response to a Data Breach

If a data security breach ever occurs and it creates a risk to your rights, bdkq will notify you and the relevant authorities as quickly as possible.

5 Sharing Information with Third Parties

bdkq does not sell your personal information. However, information may be shared in the following limited circumstances:

5.1 Payment Processors

Information necessary to complete transactions is shared with payment service providers such as bKash, Nagad, and Rocket. These service providers follow their own privacy policies.

5.2 Technology and Service Providers

We use services from various technology providers to operate the platform. These providers are given access only to the information necessary for the purpose of delivering a specific service, and they are bound by confidentiality agreements.

5.3 Legal Requirements

bdkq may be required to disclose information to comply with applicable law in response to court orders, legal proceedings, or legitimate requests from government authorities.

5.4 Business Transfers

In the event of a business merger, acquisition, or asset transfer, your information may be transferred to the new entity. However, you will be informed in advance in such cases, and existing privacy protections will be maintained.

6 Cookies and Tracking Technologies

The bdkq website uses cookies and similar technologies. Cookies are small text files stored in your browser that help our platform remember your preferences.

6.1 Types and Purposes of Cookies

• Essential Cookies: Required to maintain login state, manage security tokens, and handle sessions. The platform cannot function properly without these.
• Functional Cookies: Store your language preferences, interface settings, and other personalized preferences.
• Analytics Cookies: Collect statistical data to understand how much each part of the platform is being used. This data is anonymized.

6.2 Cookie Controls

You can disable or delete cookies by changing your browser settings. However, please note that disabling essential cookies may affect certain important features of the bdkq platform, such as your login state not being maintained or your session ending mid-way.

7 Your Rights Regarding Your Information

As a user of the bdkq platform, you have the following rights regarding your personal information:

• Right of Access: You have the right to request a copy of the information we hold about you.
• Right to Rectification: If there are any errors or inaccuracies in your information, you can request that they be corrected.
• Right to Erasure: In certain circumstances, you may request that your personal information be deleted. However, some information may be required to be retained due to legal obligations.
• Right to Restrict Processing: You may request that the processing of your information be temporarily restricted for specific reasons.
• Right to Object: You have the right to object to the use of your information for marketing purposes.
• Right to Data Portability: In certain circumstances, you may request to receive your information in a structured, machine-readable format.

To exercise any of the above rights, please contact our customer service team via live chat or email. We will respond to your request within a reasonable time.

8 Protection of Minors

bdkq is operated for persons aged 21 and above only. We do not knowingly collect any personal information from minors. We verify age at the time of registration, and if any account is found to belong to a minor, that account is immediately closed and the associated information is securely deleted.

If you become aware that a person under the age of 21 has registered on our platform, please notify our support team immediately.

9 Changes to the Privacy Policy

bdkq may update this Privacy Policy from time to time. For any significant changes, we will:

• Update the "Last Updated" date at the top of this page.
• Notify registered users via email or through the platform.
• Re-consent may be required for significant changes.

If you continue to use the platform after any changes, you will be considered to have given your consent to the updated policy. We therefore recommend visiting this page regularly.

10 Contact

If you have any questions or concerns about this Privacy Policy, or any requests regarding your information, please contact us:

• Live Chat: 24/7 Bengali live chat — click the chat button in the bottom right corner of the platform.
• Email: [email protected]

Our privacy team will generally respond to your request within business days. For urgent matters, contact us directly via live chat — our support team is always ready.